The Notification about Customs Problem

Recent 2 months,some customers have fed back the customs problems.

As is well known,we send the order to Spain by Hong Kong Post,and about 4 kg each package.

For example:

If your order is 5 kg,we will divide it into 2 packages(4.5kg+0.5kg)

If your order is 6 kg,we will divide it into 2 packages (4.5kg+1.5kg)

......

And we packed the big packages by box and pack the small packages by bag.


But on January and February 2013, 80% packages (about 4kg,the box) are stopped by the Customs,but the small packages (less than 2kg,the bag) are safe.

Then,we try to send by Singapore Post,it is more safe than Hong Kong Post,but it is still not very safe,(about 10-15 % packages are stopped)


But from 15th Mar 2013,we send all the packages to Spain by the small packages(less 2 kg),and packed by the bags,not box.


For example,

If your order is 2kg,we will divide it into 2 packages(1.5kg+0.6kg).

So if your order is 10kg,we will divide it into about 5-7 packages.

......

It is very slow,we hope it is safe.

I am so sorry for the customers who ever had the Customs problem of their packages.

We will devote ourselves to Solving the Customs problem.

We will try our best.

Thanks.